Report a Problem
If you encounter any issues while using GoldenAura Casino, please let us know so we can resolve them promptly.
Types of Issues
- Technical Issues: Game errors, loading problems, display issues
- Account Issues: Login problems, verification delays, balance discrepancies
- Payment Issues: Deposit/withdrawal problems, missing transactions
- Bonus Issues: Missing bonuses, wagering requirement questions
- Security Concerns: Unauthorized access, suspicious activity
How to Report
Contact our support team via:
- Live Chat (fastest response)
- Email: support@goldenaura.casino
Information to Include
Please provide as much detail as possible:
- Date and time of the issue
- Game name (if applicable)
- Screenshots or screen recordings
- Device and browser information
- Transaction IDs (for payment issues)
Resolution Timeline
We aim to acknowledge all reports within 2 hours and provide resolution within 24-48 hours. Complex issues may require additional investigation.