Refund Policy
Once funds have been used for gameplay, refunds are generally not possible. However, we consider refund requests on a case-by-case basis.
Eligible Refunds
Refunds may be considered in the following circumstances:
- Technical errors causing duplicate deposits
- Unauthorized transactions (with proper verification)
- Deposits made in error before any gameplay
Requesting a Refund
Contact our support team within 48 hours of the transaction. Provide transaction details and reason for the refund request.
Processing Time
Refund requests are reviewed within 5 business days. If approved, refunds are processed to the original payment method within 7-10 business days.
Non-Refundable
The following are not eligible for refunds:
- Losses from gameplay
- Funds used to claim bonuses
- Deposits made over 30 days ago