Frequently Asked Questions
Account
How do I create an account?
Click the "Sign Up" button and complete the registration form with your details. You will receive a confirmation email.
I forgot my password. What should I do?
Click "Forgot Password" on the login page. Enter your email to receive reset instructions.
How do I verify my account?
Upload required documents (ID, proof of address) through your account settings or send them to our verification team.
Deposits & Withdrawals
What payment methods are accepted?
We accept credit/debit cards, e-wallets (Skrill, Neteller), cryptocurrency, and bank transfers.
How long do withdrawals take?
Processing takes 24-48 hours. After approval, times vary by method from instant (e-wallets) to 5 business days (bank transfer).
Why was my withdrawal declined?
Common reasons include pending verification, unmet wagering requirements, or exceeding withdrawal limits.
Bonuses
How do I claim a bonus?
Some bonuses are automatic, others require a bonus code. Check the specific promotion terms.
What are wagering requirements?
The number of times you must bet the bonus amount before withdrawing. For example, 35x wagering on a $100 bonus means betting $3,500.
Games
Are the games fair?
Yes, all games use certified Random Number Generators and are regularly audited for fairness.
Can I play on mobile?
Yes, our website is fully responsive and works on all modern mobile devices.
Still Need Help?
If you cannot find the answer to your question, please contact our support team through the Contact Us page.