Closing Your Account
You may request to permanently close your GoldenAura Casino account at any time.
Before Closing
Before requesting closure, please ensure:
- All pending withdrawals are completed
- Account balance is zero (or withdraw remaining funds)
- No active bonuses with wagering requirements
How to Close Your Account
Contact our support team via live chat or email with your closure request. Include:
- Your registered email address
- Username
- Reason for closure (optional)
What Happens After Closure
- Your account will be permanently deactivated
- You will no longer be able to log in
- Marketing communications will stop
- Account data is retained for regulatory purposes (minimum 5 years)
Reopening
Once closed, an account cannot be reopened. If you wish to return, you would need to register a new account (if eligible).
Alternative Options
If you just need a break, consider using our self-exclusion feature or setting deposit/loss limits instead of permanent closure.